Refund policy

Welcome to Vogueora. Customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

We accept returns within 30 days of receiving your order.

To be eligible for a return, items must:

  • Be unused, unworn, and in their original condition.
  • Have all original tags attached.
  • Be returned in the original packaging.
  • Not show signs of wear, damage, washing, or alteration.

Non-Returnable Items

The following items cannot be returned:

  • Final sale items
  • Gift cards
  • Items marked as non-returnable
  • Products damaged due to misuse or improper care

How to Request a Return

To initiate a return, please contact our customer support team with:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return

Email: info@vogueora.shop

Once your request is approved, we will provide return instructions.

Refunds

After receiving and inspecting your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that your financial institution may require additional time to post the refund to your account.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • Photos of the item
  • A brief description of the issue

We will work quickly to resolve the problem by offering a replacement or refund where applicable.

Exchanges

We currently offer exchanges for items that arrive damaged, defective, or incorrect.

For sizing or style changes, we recommend returning the original item and placing a new order.

Return Shipping

  • Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
  • Original shipping charges are non-refundable unless required by law.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.
  2. Contact your credit card provider.
  3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us at info@vogueora.shop.

Contact Information

Vogueora
113 Smith St, Brooklyn, NY 11201, United States
Email: info@vogueora.shop
Phone: +1 718-555-4826